FAQs

Since there are so many variables involved, it is not easy to get the right price without extensive survey. Also customers typically get cheated because there are no standard rates.

Now the most efficient and standard way to do is try Om Packers and Movers.

You may have a lot of questions which if answered will help you make this informed decision on whom to trust with your belongings.

We hope to assist you in that and this may help you answer a few of your most pressing queries.

1. Why so many Packers and Movers

The low entry barrier and minimum requirement of skilled labor had made this industry the last resort avenue for anyone who lacks the skill for giving quality service. Anyone can be a packer and mover, especially for intra-city moves provided they invest on a truck. The manpower can be picked up very easily from the daily labor market as even unskilled individuals can work as someone who can carry loads in and out of houses and trucks.

2. What gives me quality service

To provide a quality Packer and Mover service, there are certain essentials which need to be observed. Those being the staff being well trained to handle all household items with extreme care while carrying it to the vehicle, during transit and when unloading happens. Also a great amount of skill is required for packing items as per the requirement so that damage at any stage can be avoided and the items be delivered in the same condition which they were picked up. This coupled with the quality of the packaging materials used determines how safe the whole process is.

3. Why am I getting low quotes

The very high number of individuals present in the business gives rise to a very desperate situation for the players. As they see their trucks being idle, the usual mindset is to compromise on the quality that they can provide and provide a lower price point.

4. Why is the service quality so low in Industry

Packers and Movers is a typical utility based business. The customer does not think about the service unless he comes across the need for moving. Repeat customers are very rare as people do not makes moves very often and the need may arise after years. The lack of repeat business makes the packer and mover insensitive towards preserving a brand value by providing the best of service. Those players who are very brand conscious always charges premium rates for their services. It is not uncommon that even the established brand names in the industry also rides on their brand name and ignores the service quality which was assured.

5. What will I get if I choose a vendor whom I have no assurance of but quoted the lowest

It is common that people chooses the lowest quoting packer and mover for the service as even the customer is not sure about the quality of service he is going to receive. Packing and Moving is a process which requires a lot of planning from the customer’s end. There is not much flexibility in the quantity of stuff to be transported, the distance and the date of move. Any vendor who quotes low is also aware of this scenario and they may take undue advantage of it to extract more payment out of the customer. At the time of move they will hike up the price stating reasons like the

  • List the customer provided was not complete and there are more items to be transported so it will cost extra
  • The floor in which the house is high so they need extra money to execute the work
  • The vehicle size need to be increased as the items are more than stated and demands higher price
  • More laborers are required.
  • The items cannot be shifted as there is no lift/stairs are too narrow

And the list is endless

The customer will not be able to change the vendor at the last moment as all his plans will be going for a toss. The customer will opt to pay a higher price to avoid any further inconvenience.

At the destination also the same issues will resurface and they will demand more from the customer and refuse to deliver the items unless the higher payment is done. The frustrated customer has no choice but to pay the extra and reclaim his property.

During loading and unloading, the unskilled workers who are not familiar with standard procedures may mishandle the items resulting in damage. Any complaint made by customer falls on deaf ears as the vendor will not pick up any calls from the customer post move and may even block his number.

The combination of all this factors leaves customer with a bad taste and affirms his belief that there is no way he can expect good service quality from this industry.

6. What difference will it make if I use Om Packers and Movers.

As firm believers in quality and customer delight, Om Packers and Movers was established with the sole vision of making the Packers and Moving Industry a credible one where the customer can trust us and make his move in the most hassle-free and smooth manner. We ensure that the moving experience is the best one you will ever have by providing the following

  • Easy booking process using our app or our website
  • Well-trained and skilled laborers who are courteous and professional
  • Transparent pricing with no hidden charges
  • Proper packing and transportation infrastructure to ensure maximum safety for your belongings
  • Standard operating procedures ensuring there are no glitches during the move
  • A robust customer care ecosystem which keeps you updated and answering all pre-move and post-move queries
  • House-surveys before the move to assess the items and decide on the vehicle and packing requirements
  • Skilled packing to ensure damage free loading and transport

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A robust feedback and review system which helps us to gauge customer satisfaction levels and evaluate and improve the packing and Moving crew.